Q
Can I have a sample order?
- Yes, we welcome sample orders to test and check product quality.
- Existing samples are free of charge; you only need to cover the express delivery cost.
- Custom samples typically take 1-3 days.
Q
What is the lead time for samples and production?
- Current samples: 1 day.
- Customized samples: 1-3 days.
- Normal orders: 10-20 days.
- Urgent orders: Please contact us to discuss fast-track arrangements.
Q
Which express services do you use to ship samples?
We usually ship samples via DHL, UPS, FedEx, or SF Express. Delivery typically takes 3-5 days to arrive.
Q
What is your accepted payment term?
Our standard payment term is T/T (Telegraphic Transfer): 30% deposit and 70% balance required before shipment.
Q
Are you a factory?
Yes, we are. Welcome to visit our factory. Working directly with us allows you to enjoy highly competitive pricing.
Q
How do you handle Quality Control (QC)?
We implement standard quality control procedures to ensure premium standards:
- Dedicated in-house QC team managing strict quality processing.
- Triple production testing before final delivery.
- Comprehensive material inspection and eco-friendly compliance testing.
- Structured workflow: IQC → IPQC → QA → OQC → QS.
- QC procedures strictly follow standard compliance guidelines, backed by advanced machinery and experienced technicians.